Tutorial
Set up name patterns
Watch names and handles for the patterns you choose. A match alerts you. It never holds a comment or bans anyone.
Drawn from the product as it works today. The pictures are sketches, not screenshots.
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Step one
Where patterns live
Name patterns are in Settings, in a section of their own. Only the channel owner can add or delete them. The rest of the team can see the list, how many times each pattern has matched and when it last did.
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Step two
Write the pattern
A pattern is a regular expression. tr[o0]ll|h8er catches the zero and the eight because you wrote them in. The tray doesn't guess look-alike spellings for you. You choose what the pattern checks: the display name, the handle, or both. If a pattern isn't valid, the tray won't save it and tells you why.
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Step three
What it watches
A pattern checks comments as they arrive, from the moment you add it. It doesn't go back over your archive. Each name is checked twice, as written and again in a tidied form, so capitals, invisible characters and standard character variants don't slip past. Viewers you've marked trusted are skipped.
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Step four
A match tells you, and only tells you
A hit is recorded and you are told; that is the whole act. Nothing is held, nobody is banned, and the comment is treated like any other. A match on an account this tray has never seen before rings at once; a match on a known account rides the daily digest instead. And a matching name is only ever a matching name: it never proves two accounts are one person.
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Step five
Reading a hit
The notification points to the comment itself, where the record says a name you're watching matched. The viewer's own page has the rest: their name-pattern hits, and every name and handle the tray has seen them use. If the tray sees them change their name, their history stays with them.
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Step six
Acting stays yours
From the comment card you can hold the comment yourself. From the viewer's page you can change their standing. Either way it's your decision, and it's recorded as yours. The pattern never does it for you. Deleting a pattern also deletes its recorded hits.