Is sign-up open?
Yes. Sign-up is open: create your account with Google. The product is in beta, which is a reason to be early.
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FAQ
Questions people ask, answered as the product works today.
Before you ask
Four things you're probably thinking.
"I don't trust AI near my audience."
Neither do we. The AI can't post anything, so it never speaks as you. And it only gets the power you hand it: leave a new AI rule on Test, where it asks you first, for as long as you like.
"What if it holds a comment it shouldn't?"
You can put it back. Confirm, and the comment is published on YouTube again; the tray won't hold that comment a second time. Putting a comment back is for the tray's owner. Deleting one is a separate step, with its own confirmation.
"Will this eat my time like everything else?"
It shouldn't. The tray tells you about the few things worth a look, each linked to its comment or viewer, and everything else waits in the record until you want it. If you'd rather not check at all, one email each morning says what kinds of alerts are waiting, and it's only sent on days when there's something.
"What happens to my data?"
Your comments stay in your own private archive. We don't sell them, and no AI model is trained on them. Press Disconnect in the app and the YouTube data your tray imported is deleted from it; the Disconnect page lists exactly what goes. Backups are kept for days, not for good, and the Privacy Policy gives the schedule.
Signing up
How do I get started?
Sign in with Google; that click creates your account. Connect your channel, answer a handful of questions about it, and try a practice round on your own comments. Then press Start my tray. The connect your channel walkthrough shows each step.
What does the Google click actually create?
An account, and nothing else. Signing in doesn't touch YouTube: nothing is read from your channel and nothing is posted. Connecting a channel is a separate step.
Can I see where I'm signed in?
Yes. Settings shows your own recent sign-ins and every session you have open, and one click signs them all out.
What it does
Can it reply to comments for me, if I want it to?
Only when you write it. Write a reply in the tray and press Post reply, and it posts on YouTube as your channel. The AI never writes a reply, and the tray never replies on its own. The AI never writes as you.
Can I switch the AI off?
Yes. Word and pattern rules, name patterns, viewer standing and probation all work without AI. There's no single master switch: each AI rule has its own on and off, and with all of them off the AI doesn't assess your comments. The ideas digest is a separate AI job without a switch of its own; it tails off as the viewer requests it has already found get old. AI is optional.
I already have a long Hidden users list on YouTube. Does the tray import it?
No. YouTube doesn't give us a way to read that list. A ban you make in the tray does go to YouTube. Name patterns alert you to a look-alike the first time it comments. The Hidden users list in YouTube Studio is still where you lift a YouTube ban. Name patterns and watching names after a ban.
Once I have a tray, does connecting a channel start it?
Not quite. Connecting makes the channel active, and the tray begins bringing in your comment history by itself. It starts looking after new comments when you press Start my tray, or when you skip the rest of setup. Everything begins on Test, and you can leave it there as long as you like. The one thing that holds automatically is probation, for a viewer who is on it. Connect your channel walks through it step by step.
Can one tray watch two channels?
No. One tray watches one channel, and each account can start one tray. For a second channel, contact us about a second tray. Someone who runs a tray can also invite you to help with theirs; one sign-in can belong to several trays, and you choose which you're working in when you sign in. Each tray has its own plan.
Can someone help me moderate?
Yes. On the Who can moderate page under Settings, enter their email address and you get an invitation link to send them yourself. They sign in with Google. Someone you invite can answer the tray's questions, hold a comment by hand, publish from YouTube's held queue and change a viewer's standing. Putting a comment back on YouTube, deleting, banning and editing rules stay with you.
I'm colour-blind. Will I be able to tell the states apart?
Yes. Settings has a colour-vision switch that changes the tray's palette so good, warning and held stay easy to tell apart.
Will it email me?
Two emails are yours to switch on. One arrives on Fridays with the week's numbers: how many comments came in, how many we read and left alone, how many we held, and whether anything is still waiting for you. The other is a morning email, for each person on the tray, saying what kinds of alerts are waiting; it's only sent on days when there's something. Both are under Emails and messages in Settings. Emails about the service itself, like the notice that a quiet Free tray has been paused, come regardless, because you'd want to know.
Money
What does it cost?
The prices are on the plans page. The Free Plan doesn't expire, and it doesn't matter how many subscribers you have. A Free tray pauses if you don't sign in or use the app for 3 days, and can close from day 5. Signing in, or just using the app, keeps it running. Paid plans don't pause for inactivity. Free gives you every feature in smaller amounts, so you can judge the tray before you pay for it. Solo, Creator and Studio check for new comments more often (every 40, 20 or 5 minutes instead of about once an hour), read more of them with AI (1,500, 4,000 or 8,000 credits a month instead of 50) and raise Free's other limits. You're paying for more work and shorter waits. The product is the same.
Can I cancel? Is there a refund?
Yes to both. Cancel any time and your plan runs to the end of what you've paid for. Your first payment has a 14-day no-quibble refund: tell us within 14 days and we refund it in full. The terms say the same in more words.
Looking without signing up
Can I see how it works without signing up?
That is what the tutorials are for, starting with Connect your channel, with real screenshots where we have them. The features pages, the use cases and this FAQ cover the rest, no account needed.
Is there help inside?
Yes. You can search the Help articles, put a question to the AI helper if you want to, or contact support. Messages to support are checked for spam before they reach us.